Shop Policies – Motor City Men’s Shop
Thank you for choosing Motor City Men’s Shop. We’re committed to delivering premium, all-natural grooming products that meet your expectations. If you’re not completely satisfied, we’re here to help.
Returns
- Returns are accepted for unopened, unused items or products that were damaged during shipping.
- Return window: 14 days from the date of purchase.
- Items must be in original packaging and condition.
- Due to hygiene reasons, we cannot accept returns of used or opened products.
Return Shipping
- Return shipping is paid by the customer unless the product was damaged during shipping.
- If your item arrived damaged, please contact us immediately, and we will cover the return shipping costs.
How to Return an Item
- Email us at [email protected] with your order number and reason for return.
- Mail the item to:
Motor City Men’s Shop
1489 Lila Dr.
Troy, MI 48085 - Once we receive and inspect your return, we will issue a refund to your original payment method within 7 business days.
Refund Policy
- Refunds are issued for qualifying returns only.
- Original shipping fees are non-refundable.
- Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
Items Not Eligible for Return
- Opened or used products
- Items not in original packaging
- Final sale items
Shipping
- We currently ship within the United States only.
- All orders are shipped via USPS, based on the shipping option you select at checkout.
- Need to upgrade shipping? Contact us at [email protected], and we’ll work with you directly.
If you have any questions, don’t hesitate to reach out. We’re here to make it right — and to make sure you get the grooming gear you need.e feel free to reach out to our customer service team at [email protected]. We’re happy to assist you!